India’s expertise in handling various outsourced programs offers Takhar & its clients a wide pool of manpower with experience & expertise in the above mentioned operational domains.
Takhar executives stationed in India cater to our business partner’s (BPOs) process migration, training, technology & Operational needs. This is to ensure zero lead follow-up time between our business partners & our head office in Cambridge ONTARIO.
Once the process is In House, the process migration is done by Takhar executives stationed in Gurgaon & Pune (India). Takhar’s employee presence in India helps in ensuring program launch in time.
Takhar hand holds the call centres in hiring the required manpower (right agent pool). Their presence helps in speeding the hiring process & short listing candidates apt for the job, and gives us an advantage to meet recruitment needs within condensed timelines.
The Call Centre is personally trained by the Takhar Executives who are trained first hand by the Head Office (Cambridge) or the end client. This is to ensure zero information loss through various channels of training. We ensure clients needs & requirements are understood by each employee in the call centre. Takhar adheres to 100% process/program knowledge in evaluation of candidates post training. Training modules may vary from 2weeks to 4 weeks depending on the nature of the program, which includes: VANC (voice & accent), Culture, Process, MIS, & technology.
We understand the process requirement in terms of technology. We have a team of more than 4 centres working with us with state of art dialer, voice technology with expansion limit to 1000 seats on short notice. Within the centres we have successfully established BCP (Business continuation plan) to ensure 100% up time on IT front. Technology selection varies depending on program need – Inbound, Outbound, and Blend (Inbound & Outbound). Our business partners have the capability to run all nature of programs (including non voice). We provide best possible Technology to the clients with following objectives:
- High Up Time (BCP)
- Data & Information Security
- Increased Productivity
- Scalability
Programs launched in India are headed by Takhar executives who hand hold operations actively each day. This personal professional approach helps in getting the desired results as each day operations, performance & quality is measured personally by the Takhar Executives who operate out of the India centres. This model completes the circle of 5 offices working with the head office on a daily basis with information flow on real time basis.
Asia Pacific contact details
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